Reference

Privacy Policy for Your c85x Account

This Privacy Policy sets out how we handle your account data, device details, cookies, and transaction records when you use c85x from India.

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c85x Privacy Policy for Your c85x Account
REACH US

How to Reach Our Privacy Team

For privacy requests, use the form in your account, the support panel, or the email tied to your profile. Those channels help us confirm who is asking, locate the right record, and explain what we can change under the law. If you need a correction, export, or deletion check, send the request from the same address so we can protect the account before we act.

Team online

Send a message

Use the contact form in your account to ask about access, correction, deletion, or a copy of the records tied to you. We match the request to your profile before we share any personal detail.

Email us

If email is easier, write from the address linked to your profile so we can confirm the sender. We use that thread to explain what we hold, what can change, and what must stay on file.

Account checks

When a privacy request touches sign-in data, wallet records, or device logs, we may ask for a short verification step. That keeps the request tied to the right account and prevents mistakes.

DATA CARE

Data Handling, Cookies, and Retention

Our handling keeps data collection narrow. We use the details you give us to create and service the account, the technical logs that protect sign-in, and the payment references needed to match…

Data we keep

We collect only the details needed to create the account, process support requests, and match wallet activity. That may include the contact line you enter, verification records, and technical logs that protect access.

Cookie use

Cookies store session state, language choice, and form progress so your page does not reset after every step. You can clear them in your browser, but some settings may need to be entered again.

Sign-in safety

Password checks, session time-outs, and device signals help us spot unusual access. If a session looks risky, we may pause it and ask for a fresh verification before private records are shown.

Retention

We retain records only for the time needed for support, dispute handling, fraud checks, tax duties, or other legal duties. After that, we remove or anonymise data that no longer has a purpose.

Change requests

If you want a correction, export, or deletion where law allows, send it through your account channel. We verify the request, check retention duties, and reply with the result.

Contact route

For privacy questions, use the support panel or the email tied to your profile. That gives us a traceable record and helps us answer you in a way that stays linked to the right account.

Common Privacy Questions and Answers

These questions cover the main ways your data is used, stored, and changed. Read them before you send a request so you know which details we may need to confirm your identity and keep the record tied to the correct account.

We keep the details you enter for registration, verification, and wallet use, plus device and log records that help us secure access. We avoid gathering anything that does not serve support, legal, or account-safety needs.

Cookies remember your session, language, and form progress so pages do not reset each time you move between screens. They also help us keep sign-in stable on the device you use most often.

Yes, where local law permits. Send the request from your registered email or account form, and we will confirm identity before sharing the records we are able to release after legal checks.

Yes. If your name, contact line, or payment reference needs an update, send the correct record with the request. We verify the account first, then change the relevant file or explain why we cannot.

We keep records only while they are needed for support, disputes, fraud prevention, tax, or other legal duties. After that duty ends, we remove or anonymise the record under our storage schedule.

Use the support panel, the form in your account, or the email tied to your profile. That route gives us a traceable trail, which helps us handle each request in order.

Yes. If access or a data request depends on local law, we follow the law that applies to your location and account status. Where law permits, we process the request after verification.

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